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I have had a very bad experience. Had extensive insurance there with a notable annual amount with an expensive company. 1 month before expiry I wanted to change this to a cheaper one and asked for offers. I got it too. One day before the end of the notice period. With the friendly hint that I would have to make a decision quickly. Allegedly 5 offers in a ZIP file. But I couldn't open it with the password I was given. Immediate complaint was unsuccessful. The deadline was running out and I COULD NOT decide. Instead of an apology, then a snappy comment. For me, financial transactions such as insurance are a matter of trust. I got the impression that keeping a commission was more at stake here than my interests. In any case, I terminated the brokerage contract because my trust was severely betrayed here.

14. März 2023
I have had a very bad experience. Had extensive insurance there with a notable annual amount with an expensive company. 1 month before the notice period expired, I wanted to change this to a cheaper one and asked for offers. I got it too. One day before the end of the notice period. With the friendly hint that I would have to make a decision quickly. Allegedly 5 offers in a ZIP file. But I couldn't open it with the password I was given. Immediate complaint was unsuccessful. The deadline was running out and I COULD NOT decide. Instead of an apology, then a snappy comment. For me, financial transactions such as insurance are a matter of trust. I got the impression that keeping a commission was more at stake here than my interests. In any case, I terminated the brokerage contract because my trust was severely betrayed here.

7. April 2023
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